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Letter from Minister Ford to children and young people with SEND, their families and carers, and those who work to support them

DfE/DHSC MINISTERIAL LETTER TO CHILDREN AND YOUNG PEOPLE WITH SEND, THEIR FAMILIES AND THOSE WHO SUPPORT THEM

Please find attached a joint open ministerial letter from Vicky Ford MP, Parliamentary-Under Secretary of State for Children and Families, and Helen Whately MP, Minister of State for Care, to children and young people, their families and those who support them, about the return to school in September.

 

The letter:

  • explains the importance of all pupils returning to school from September
  • Signposts the guidance to help educational settings prepare for the full return of pupils; and
  • address the key concerns that have been shared about all pupils returning.

South Tyneside Family Discovery Trails: Looking for ideas for your family over the summer holidays? Check out South Tyneside’s Family Discovery Trails. Fun walks exploring the area’s rich history and nature, featuring maps and family fun activities. Information about access to free meals through Key2Life, for families that would benefit from a free picnic, is also available on the below website. Don’t forget your phone or camera to take pics of your walk and post them to facebook@LoveSTyneside #LoveSouthTyneside www.southtyneside.gov.uk/walking

Summer Holiday Diary from @ELSA Support

Online radicalisation - Parent/guardian information and support 29th June 2020

DIGITAL SAFETY DURING COVID-19: SAFEGUARDING FROM HARMFUL INFLUENCES ONLINE 29th May 2020

Phased Reopening Letter from South Tyneside Council - 20th May 2020

Letter for the potential re-opening of school - 17th May 2020

Legislative changes to EHC assessments, plans and SEND tribunal - Friday 1st May

Update on FSM Voucher Scheme - Wednesday 29th April
     
 
 

 

 

Some of you may have experienced some slow running of the administrator online ordering website and the eCode redemption website on 27th/28th April due to an identified issue with the system.

 

This also means that many people were experiencing ‘Invalid eCode’ error messages on the eCode redemption website.

 

We’d like to apologise for any inconvenience caused and reassure you that our teams have worked hard to deploy a solution which has now rectified the problem.

 
Anyone trying to redeem an eCode received on 27th and 28th April and receiving error messages can now try again. For persistent eCode errors, please refer to the troubleshooting guidance below.
 

 

Advice for those experiencing eCode redemption errors

 

If the problem persists:

 

If you ordered bulk eCodes using the self-distribution method:

  • If you entered an activation date for a date in the future, the eCode will not work until on or after that date.
  • Please check the eCode entered matches the original bulk eCodes download file. Sometimes when copying and pasting eCodes from the .csv elsewhere it can change the format of the number and drop leading zeros. eCodes will always be 16-digits long.

 

 

For Edenred distributed eCodes:

  • You may have entered the incorrect eCode. Please try to enter your eCode again. If your code is still not accepted, please delete the browsing history on your device - as your device may be storing the incorrect code in its memory.

 

If you are still experiencing problems, please use the contact details below for further support:

For parents/carers: freeschoolmealsparentscarers@edenred.com

For school administrators: freeschoolmeals@edenred.com

 

 

Kind regards,
 
Edenred UK

FSM Information from the DfE - Friday 24th April

 

As of Thursday morning (23rd April) over £20 million worth of eCodes have been converted into supermarket eGift cards by schools and families. Some good progress has been made, but our teams are still working tirelessly to make continued improvements to the scheme. Once again, we thank you for your continued patience.

 

We have had some reports of parents receiving a 16-digit eCode by post and taking these into supermarkets to try and spend them. As a reminder, supermarkets cannot accept eCodes, parents must first exchange them online for supermarket eGift cards.

 

Please see additional guidance below for posting either eGift cards or eCodes to parents/carers.

 

Guidance for issuing eGift cards by post

 

If a parent/carer does not have access to an email address or the internet, you can use the postal method as outlined in the user guide, ‘Option 2: self-distribution on behalf of families’ (p7).

 

This method requires you to order eCodes in bulk and redeem them online at http://www.freeschoolmeals.co.uk on behalf of parents and subsequently print and post the eGift Cards (which are in the form of a barcode). It is this eGift card which can be directly spent in-store at the supermarket.

 

Please note: you will need to order separate eCodes for each eligible household. You must also redeem each eCode separately, unless you are redeeming multiple eCodes for a single household with more than one eligible child. You will only receive one eGift card for each selected retailer in each eCode transaction.

 
Guidance for issuing eCodes by post
 
Some schools have opted instead to post the eCodes (a 16-digit numeric code) to parents instead of the eGift cards.
 

It is important in this scenario to inform parents/carers of the correct instructions on how to redeem the eCodes as they cannot be directly spent in-store. Parents/carers must:

 

  1. Go to http://www.freeschoolmeals.co.uk and enter their 16-digit eCode
  2. Choose from the selection of supermarket eGift cards and enter the delivery email address at checkout
  3. An email with the eGift card(s) will arrive within 24 hours
  4. The email contains either a barcode, or a link to an online barcode that can be taken in-store to be spent

 

We also recommend sending a copy of the parent/carer FAQ document:

https://www.edenred.co.uk/Documents/DfE/DfE_FreeSchoolMeals_ParentCarerFAQs.pdf

 

 

Queuing system

 

Due to exceptional demand, we have implemented a queuing system on the ordering website. This is to control the amount of traffic on the website at any one time in order to improve the user experience for everyone and speed up the ordering process once past the queue.

 

Please note it can take up to an hour to enter the website, but this can vary during peak and off-peak hours. For a shorter queuing time, we recommend trying outside of peak hours or days, which is between 10am and 5pm, and on Mondays.

 
Kind regards,
 
Edenred UK

Information from the DfE - Thursday 23rd April

Top Tips on How to Use Your Free School Meal Gift Card or Voucher - Thursday 23rd April

Local Authority Support - Contact Details Tuesday 21st April

Parent/Guardian Online Radicalisation Information and Support Leaflet - Monday 20th April

COVID-19 Advice for Parents - Monday 20th April

Letter - Easter Opening + FSM - 03.04.20

Online Safety Message from Northumbria Police

Coronavirus update - 18/03/20 6:40pm

 

Dear Parents and carers,

 

 School closures.

 

We are aware of the announcement tonight from the government in relation to the closure of schools in England. We are actively working through the implications and putting together plans to support you all, especially in terms of parents who are key workers and for those vulnerable pupils, as mentioned by the Prime Minister. We will update you all through our school website and through our social media channels as soon as we can. Please have patience with us at this time.  

Many thanks, Mr A Golden, Head of School.

Information for parents - 13th March 2020

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